Level 1 Technical Support

Description

Job Summary: ITUM Tecnologia is seeking IT professionals to join our team, providing technical support and assisting with IT infrastructure management. Key Highlights: 1. Providing Level 1 technical support, both on-site and remotely 2. Installing and configuring hardware and software 3. Assisting with user and access permission management For over 10 years, ITUM Tecnologia has combined hardware, software, and service resources to develop ICT solutions aligned with the real needs and requirements of its clients' businesses. We are looking for IT talent to join our team. If you are passionate about IT and enjoy challenges, come work with us. \*This position is **100% on-site** in Londrina\* **Main Responsibilities:** * Provide Level 1 technical support, either on-site or remotely; * Handle and log support tickets via the help desk system; * Install and configure computers, laptops, printers, and peripherals; * Assist with user and access permission management; * Support software installation, updates, and licensing. **Requirements:** * Driver's license category B; * Currently enrolled in a technical or undergraduate program in IT or related fields; * Technical knowledge of hardware, software, and operating systems (Windows); * Basic understanding of networks (LAN, WAN, Wi\-Fi); * Basic knowledge of Microsoft Office suite; * Strong oral and written communication skills, and user-facing support capability. **Preferred Qualifications:** * Knowledge of hosting; * Basic understanding of cybersecurity; * Familiarity with Windows Server. Interested? Send your resume to rh@itum.com.br Employment Type: Full-time, Permanent (CLT) Salary: R$2\.500,00 \- R$3\.500,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance