Help Desk

Description

Job Summary: OpenCon is seeking a Service Desk Manager (Help Desk) to manage and support corporate systems, ensuring the stability and proper functioning of internal software. Key Highlights: 1. Coordinate and supervise the handling of system-related service tickets 2. Act as the focal point for CRM, ERP, and internal system support 3. Monitor system performance, failures, and improvements OpenCon/OpenMei is a technology company focused on accounting solutions. OpenCon is seeking a Service Desk Manager (Help Desk) to manage and support corporate systems, ensuring the stability and proper functioning of internal software, including CRM, ERP, and other applications. On-site | Curitiba – Ahú Neighborhood Monday to Friday | 9:00 AM to 6:00 PM Compensation Model Base salary: R$ 2.200,00 Benefits Transportation allowance Meal voucher Birthday day off Additional benefits after probation period Growth-oriented environment Key Responsibilities Coordinate and supervise the handling of service tickets related to corporate systems and software Act as the focal point for CRM, ERP, and other internal system support Ensure SLA compliance and service quality Monitor system performance, failures, and improvements Perform initial incident analysis and escalate to responsible teams when necessary Support users in correctly using platforms Document processes, solutions, and knowledge base Suggest system improvements and optimizations Requirements Experience supporting corporate systems (CRM, ERP, internal platforms) Knowledge of IT environments and Service Desk operations Familiarity with ticketing systems (e.g., GLPI, Jira, Zendesk, or similar) Strong communication skills and ability to interact effectively with users Organizational skills, proactivity, and analytical mindset Employment type: Full-time, CLT permanent contract Compensation: R$2.200,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site