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Job Summary: The Quality Monitor will oversee operations, analyze calls, record and deliver feedback to identify improvements and develop negotiators, focusing on quality enhancement. Key Highlights: 1. Close and continuous collaboration with operations to improve quality 2. Focus on people development and opportunity identification 3. An environment that values innovation, diversity, and flexibility ***Who We Are?*** **Bellinati Perez** operates in the recovery of secured and unsecured credit, both amicably and judicially, using human, digital, and hybrid negotiation models. Over 25 years of experience and tradition strengthen our efficiency and recognition, enabling us to work alongside the country's largest credit-granting institutions. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in the country by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we continuously seek new technologies to enhance the experience of our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow with us! **Team Play**: When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—everything within a flexible work schedule. **Responsibilities and Duties** **Your Routine at BP as a Quality Monitor?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Deliver individual feedback and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Maintain internal controls, spreadsheets, and systems; * Track the quality evolution of customer interactions. **Requirements and Qualifications** **What Do You Need to Join Us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational support specialist in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational alignment; * Strong communication skills for consistent interaction and effective feedback delivery; * Ability to work in an organized manner, with attention to detail and accurate recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (spreadsheet and control form filling); * Availability to work full-time (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and supporting people development; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and performance indicators. **Additional Information** **Benefits** * Fixed salary: BRL 2015.78; * Meal allowance: BRL 31 per working day; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **Additional Benefits After Probation Period:** * Dental care plan; * Multi-benefit card. We are proud to be part of the BP Group, driven by inclusive and innovative principles that embrace diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our team—operates in the recovery of secured and unsecured credit, both amicably and judicially, using human, digital, and hybrid negotiation models. Our 29 years of experience and tradition reinforce our efficiency and reputation, allowing us to partner with the country’s largest credit-granting institutions. We count on a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we aim to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both clients and debtors. We’ve designed a human-centered journey focused on the best solution for all parties involved. We are building history alongside businesses and individuals committed to revolutionizing the collections market. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play a developmental role in society—and this is a core pillar for us. We believe that experiencing diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees We have been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong—and through our people, we deliver the best results for our company. We Seek: People like us Who pursue results without hesitation to go beyond Those eager to learn—and also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)
