[FISCAL] Support Coordinator

Description

Job Summary: This role involves consulting with clients, participating in strategic meetings, optimizing service desk tools, improving service flows, presenting performance indicators, and supporting technical teams. Key Highlights: 1. Consultative customer support (remote, phone, in-person) 2. Strategic meetings with partners and customers 3. Continuous improvement of processes and service workflows "Amplify the value of data to drive sustainability for our customers". As a technology platform for management and automation, we are specialists in four business verticals. 1️⃣ Fiscal \- Intelligence and compliance for fiscal document governance. 2️⃣ Logistics \- Technology for transportation automation and digital transformation. 3️⃣ Devices \- Monitoring and management of corporate intelligent devices. 4️⃣ Kubo \- Platform for corporate education and organizational knowledge management \- LMS/LXP Our vision is: "Lead the markets we operate in through essential solutions for our customers' success". All of this is connected to ESG, because we believe environmental, social, and governance responsibility are fundamental pillars for NDD's success. Our products are present in more than 30 countries and serve approximately 20,000 customers; to make all this happen, we have 580 employees and specialists! Requirements: **What we seek for this Support Coordinator position** If you enjoy solving problems, leading customer interactions, and directly impacting customer experience, this opportunity is for you. In this position, you will be responsible for: Providing consultative customer support—whether remote, via phone, or in-person—ensuring an agile and efficient experience; Actively participating in meetings with partners and customers, supporting management and strengthening strategic relationships; Ensuring correct and optimized use of the Service Desk tool, promoting organization and traceability of support requests; Designing, reviewing, and enhancing service workflows, pursuing efficiency and continuous process improvement; Preparing quarterly reports and presenting performance indicators, proposing practical actions to improve results; Supporting the technical team (Support and Analysts) during client and partner conferences, contributing to more comprehensive and aligned solutions. Benefits **What we offer?** Annual Bonus: Up to 3.3 monthly salaries, extended to all employees. Career Development Plan: Feedback-driven culture with 360° performance evaluations; internal recognition program; close management engagement through 1:1 meetings. NDD with You: Financial education program, psychological counseling, legal advice, social support. Health: Unimed health plan and life insurance; flu vaccination support and wellness initiatives. Meals: Meal allowance; complimentary coffee and fruits in the office. Well-being: Relaxation space featuring leisure areas, barbecue grill, and games. SESC Partnership: Access to culture, education, and tourism. Education: Study grants; language learning incentives; support for industry events; certification assistance. Transportation: Commuter allowance; dedicated parking and bicycle storage. Birthday Voucher: To celebrate this special occasion. Work Schedule: 40 hours per week / Flexible working hours