Customer Service Agent

Description

Job Summary: Responsible for customer service, providing assistance with branch processes, offering products and services, and supporting the prospecting of new customers. Key Highlights: 1. Customer service and assistance with branch processes 2. Offering financial products and services 3. Supporting management in prospecting new customers **Description and Responsibilities:** **Working Hours:** 07:54 \- 17:00 **Level:** Professional **Employment Type:** Permanent – CLT Responsible for direct or telephone customer service, assisting customers with branch processes (e.g., clarifications regarding products and services, accounts, cash services, updating registration data, ATM usage, etc.), as well as offering and clarifying doubts about the Institution’s products and services; additionally, providing support to management in prospecting new customers and negotiating products and services, aiming to contribute to results and achievement of established goals. **Requirements:** **Higher Education in:** Administration, Economics, Accounting Sciences and/or related fields **Familiarity with:** Supplier contact management **Knowledge of:** Computer skills (Microsoft Office: Word, PowerPoint, Excel, Outlook) / Financial institutions, financial cooperatives / Financial products and services / Sales techniques. **Certification:** ANBIMA **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Internal benefits, Disclosed during interview, Profit-sharing, Private pension, Life insurance, Meal voucher