Operational Support Analyst | Timbó

Description

Job Summary: We are seeking an engaged and creative individual to innovate and grow with us by providing support, activating services, and configuring telecommunications equipment. Key Highlights: 1. Support for Units and Remote Support 2. Activation of Services for Individual Customers (PF) 3. Configuration of Telecommunications Equipment Hey! Do you believe there’s always a different and better way to do things? Join us in innovating and growing at Unifique! We are looking for an engaged and creative individual. Did you read this description and believe you can contribute? Send us your resume! **This and all other listed positions are open to Persons with Disabilities (PcD)** **Responsibilities and Duties** * Unit Support: Provide basic support to other departments as needed, ensuring service continuity; * Remote Support: Assist field technicians remotely by delivering quick solutions to identified issues; * Service Activation: Activate equipment and services for individual customers (PF), following established procedures; * Documentation: Assist in documenting equipment and networks, ensuring data integrity; * Equipment Configuration: Perform initial configuration of telecommunications equipment—such as ONUs, telephony devices, and TV equipment—with supervision. **Requirements and Qualifications** **Skills:** Networking; Mikrotik / Network Topologies; Telecom Equipment Configuration. **Education:** Currently pursuing a Technical Degree in Networking/IT, CCNA certification; Practical Mikrotik training. Currently enrolled in a Bachelor’s degree program in related fields. **Additional Information** **Working Hours: Monday to Friday, from 08:30 to 12:30 and from 14:00 to 18:00; Saturdays from 13:00 to 17:00.** Opportunity for on-site work in the city of Timbó Since 1997, we have been guided by customer centricity, offering telecommunications solutions for residential, business, and government customers. We embrace an innovative mindset and combine cutting-edge technology with personalized service that truly makes a difference. Born in Timbó, Santa Catarina, we have evolved through significant changes: new connections, emerging technologies, and evolving customer and user demands. We have expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently delivering excellence in service and maintaining transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this is achieved through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique, simplifying people’s lives since 1997! **All our opportunities are open to Persons with Disabilities** ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Partnership Program Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Maternity Assistance PPR – Profit Sharing Program Quinquennial Bonus – Recognition for Years of Service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Programs Service Discounts Unifique