Service Scheduler

Description

Job Summary: Professional responsible for telephone support, field team scheduling, employee assistance, and administrative routine control, with advanced Excel proficiency. Key Highlights: 1. Telephone support and demand routing 2. Daily service scheduling organization 3. Operational and administrative spreadsheet control using Excel **Responsibilities:** * Provide telephone support and route service requests to field teams. * Support employees by clarifying doubts and recording requests. * Track field teams and organize daily service scheduling. * Distribute service orders according to priority and operational needs. * Verify, update, and close service orders in the system. * Control operational and administrative spreadsheets using advanced Excel features (filters, basic formulas, pivot tables, data organization). * Monitor operation- and team-related reports and KPIs. * Perform general administrative tasks using computers and internal systems. * Maintain a clean and organized workplace, as well as sector-related files and documents. * Assist with internal routines to ensure accurate and timely information flow to supervision and management. **Requirements:** * Experience in administrative or team scheduling routines (preferred). * Strong customer service skills and clear communication. * Organized, agile, and detail-oriented. * **Advanced Excel proficiency** (mandatory). * Ability to work under pressure and manage multiple tasks. Employment Type: Full-time CLT Compensation: Up to R$2.600,00 per month Benefits: * Meal allowance