RECEPTIONIST

Description

Job Summary: A professional to warmly receive clients, manage appointments, quotations, telephone and WhatsApp communications, and maintain workplace organization. Key Highlights: 1. Friendly and courteous service to clients and visitors. 2. Management of appointment scheduling and examination quotations. 3. Maintenance of workplace organization and cleanliness. Warmly and courteously receive and identify clients and visitors; schedule examinations and home/business sample collections; prepare quotations; handle telephone calls and customer guidance; and maintain a clean and organized environment. Receive clients and visitors and issue visitor identification badges (and occasionally, when necessary), Identify clients and visitors by requesting photo identification documents, Perform pre-scheduling of examinations, Request quotations, Register patients in the Laboratory Information System (LIS), Make telephone calls, Provide service via WhatsApp, Schedule home and corporate sample collections, Provide instructions for specimen collection and deliver collection containers to clients, Maintain organization and cleanliness of the workspace, Serve as a hostess (issuing queue numbers at the entrance), Act with courtesy, professionalism, and friendliness toward clients, Receive biological samples from clients, Comply with Biosafety regulations, * Removal of common waste from reception trash bins Verify pending items related to contracted health plans, as requested by the health plan department Collect agreed-upon amounts from clients, verifying daily cash inflows and outflows, and submitting the daily cash report to the finance department—covering cash, cards, PIX, and checks; immediately notify the finance department of any discrepancies upon occurrence. Check pending collections related to the cash register—covering cash, cards, PIX, and checks—which are periodically generated by the finance department