Operational Manager

Description

Job Summary: Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. Key Highlights: 1. Integration into a dynamic company that values its employees 2. Internal training academy and mobility programs 3. A positive, diverse, and inclusive environment Vila Galé seeks to hire an Operational Manager for Vila Galé Cumbuco. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 53 hotels: 35 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and effectiveness. We guarantee service quality by valuing our employees—with smiles and dedication—always being CLOSE TO YOU! **FUNCTION MISSION:** Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. **YOUR PROFILE:** Completed Technical or Higher Education in Hospitality, Administration, Management, Marketing, or related fields. Intermediate and/or advanced knowledge of IT and hotel systems and/or software from an end-user perspective. Fluency in a second language (preferably English or Spanish). Relevant experience in this role aligned with the hotel’s profile, or in departmental management such as F&B or Front Office, is desirable. International experience and operational roles are advantageous. **MAIN RESPONSIBILITIES:** Directly support the management of all operational and administrative departments (where applicable). Supervise and directly support the Quality Department in its initiatives and represent management in certification processes when required. Directly support the Human Resources Department in designing and implementing activities focused on employee motivation and development. Participate in Promotion, Marketing, and Human Resources initiatives. Act as interim General Manager when necessary. Propose operational improvement measures to the General Management. **WHAT WE OFFER:** Beyond integration into a dynamic company committed to social and environmental causes and dedicated to valuing its employees, you can expect: Competitive salary and allowances commensurate with the role; Health insurance plan after the probationary period; Annual performance-based bonus; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); **Internal initiatives/programs (e.g.:** cross-training, mentoring, development labs, and much more); Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive events; Christmas and birthday gifts; Baby Kit for new parents; Laundry service for uniform care; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our job openings are open to people with disabilities and without any form of discrimination. We value diversity and inclusion within our team. The benefits and programs mentioned are subject to applicable contracts and/or internal regulations available for consultation.