Job Summary: Opportunity for a QA Analyst at Koode, focused on ensuring delivery quality, validating User Stories, and managing incidents, operating at the intersection of Product and Support. Key Highlights: 1. 100% remote work 2. Focus on quality and end-user experience 3. Collaboration with Product and Support teams Opportunity arising at **Koode** for a **QA Analyst**. We are seeking a **QA Analyst** to ensure delivery quality from the end-user perspective (UAT), verifying that product features meet business requirements, usability standards, and the customer's expected experience. This professional will play a critical role in validating User Stories, identifying inconsistencies, and preventing production incidents. This person will operate at the intersection of Product and Support, collaborating directly with the Product team to validate requirements and with the Support team to manage and track incidents via Jira. Additionally, they will provide specialized technical support in English to a major financial-sector client, requiring clear communication, an analytical mindset, and a strong sense of responsibility. **Responsibilities and Duties*** **User Acceptance Testing (UAT):** Validate new features prior to release, ensuring they meet acceptance criteria and business needs. * **User Story Analysis:** Review items planned by the Product team to identify potential logical gaps or edge cases before development begins. * **Support Interface:** Address technical and functional client inquiries (in English), acting as Level 1/2 support. * **Defect Management:** Log, prioritize, and track bug lifecycles in Jira, serving as a bridge between Support and Product. * **Data Handling:** Operate and analyze complex Excel spreadsheets for financial data validation and report generation. **Requirements and Qualifications*** **Fluent English:** Ability to lead meetings and produce technical documentation and e\-mails without barriers. * **Advanced Excel:** Proficiency in pivot tables, complex formulas (VLOOKUP, XLOOKUP, nested IFs), and ideally Power Query. * **QA/UAT Experience:** Understanding of bug lifecycle and user-focused test plan design. * **Strong communicator:** Unlike a QA professional focused solely on development, this individual must interact directly with clients and business areas. * **Personal computer:** Availability of personal equipment to perform daily tasks. **Preferred Qualifications:** * **Financial industry experience:** Familiarity with payment methods, bank reconciliation, or transactional workflows. * **Customer Success or Support experience:** Understanding that the focus lies on customer success and retention. **Additional Information*** Work model: 100% remote. * Flexible Benefits Program (usable for health, education, technology, etc.). * PJ contract. **YOU DEMAND WE CODE** We love "coding"—hence our name, Koode! We believe innovation through technology is a way of life—and that’s how we move.
João Silva
Indeed · HR
João Silva
Indeed · HR
