Description
Job Summary:
Responsible for receiving and serving customers, presenting procedures, clarifying doubts, registering customers, and handling appointments and after-sales activities.
Key Highlights:
1. Customer service following franchise standards
2. Multichannel communication with customers
3. End-to-end management of the customer service process
**RESPONSIBILITIES AND DUTIES**
Receive customers visiting the unit;
Provide customer service in accordance with the service standards of the BotoEsthetic franchise network.
Receive and make contact via available channels (telephone, WhatsApp, e\-mail, and others);
Present available procedure options, explain how they are performed, their benefits, positive outcomes, before-and-after images, pricing, and payment terms, among other information;
Clarify any customer questions regarding specific procedures;
Register new customers in the systems;
Schedule and confirm appointments with customers in advance;
Notify the technical team of customer arrivals;
Carry out after-sales activities.
**REQUIREMENTS AND QUALIFICATIONS**
Reside in Natal .
Completed high school education;
Experience in customer-facing roles, preferably in the aesthetics or healthcare sector;
Proficiency in Excel and Word.
**PREFERRED QUALIFICATIONS**
Experience in aesthetics or healthcare clinics.
Employment Type: Full-time CLT
Benefits:
* Transportation allowance
Employment Type: Full-time CLT
Salary: R$1\.621,00 \- R$1\.945,00 per month
Benefits:
* Transportation allowance
Experience:
* Customer service (Preferred)
Work Location: On-site