We are looking for a professional to work as a Technical Support Coordinator at our company. The ideal candidate will be responsible for managing the team of technical assistants, supervising customer service, ensuring service quality, and developing and implementing process improvements within the department. Previous experience in team management, technical knowledge in technical support, communication and organizational skills, as well as the ability to efficiently solve problems are required. If you are proactive, have leadership skills, and seek challenges, this position might be right for you. **Responsibilities:** 1\. Coordinate the technical support team, assigning tasks and ensuring goals and deadlines are met. 2\. Plan and monitor department activities, ensuring efficiency and quality of services provided. 3\. Supervise customer service, guaranteeing problem resolution and customer satisfaction. 4\. Establish processes and procedures for continuous improvement of technical support services. 5\. Analyze team performance reports and indicators, proposing corrective actions when necessary. 6\. Stay updated on new technologies and market trends in technical support. 7\. Participate in meetings with the team and management to align strategies and objectives. 8\. Ensure compliance with workplace safety and quality standards. 9\. Develop and train the team, aiming at professional growth and improvement. 10\. Contribute to the department's development by proposing innovations and improvements in processes and procedures. **Environment:** We specialize in elevator manufacturing and the creation of advanced technological solutions for the construction industry. **Benefits:** Pharmacy Assistance Benefits Card Dental Plan Health Plan **Requirements:** **Higher education \- Building Technician Desired experience:** Knowledge of elevators \- 5 years **Compensation notes: