**Job Description** We are seeking a **Cybersecurity Operations Manager** to lead a highly specialized team delivering cybersecurity services to clients across multiple industries. This role is responsible for ensuring operational excellence, alignment with industry best practices such as MISP and MITRE ATT&CK, risk management, and integration with SIEM platforms and ITSM tools. **Key Responsibilities** * **Team Management**: Lead professionals across Junior, Mid-level, Senior, and Security Advisor (SIA) levels. * **Governance and Processes**: Ensure adherence to recognized cybersecurity best practices and frameworks (MISP, MITRE ATT&CK). * **Operations and Monitoring**: Oversee operations on SIEM platforms including Microsoft Sentinel and Splunk, and integration with ITSM tools such as ServiceNow and Jira. * **Risk Management**: Coordinate processes for risk identification, analysis, and mitigation. * **Client Relationship Management**: Serve as the escalation point and ensure service delivery excellence. * **Strategic Planning**: Define goals, KPIs, and strategies for continuous service improvement. * **Incident Management**: Ensure rapid and effective response to critical incidents. * **Innovation and Evolution**: Promote new offerings, solutions, and innovations that enhance efficiency, quality of service delivery, and expand service portfolios. **Qualifications****Technical Competencies** * In-depth knowledge of **Cybersecurity**. * Experience managing multidisciplinary teams (L1, L2, L3, SIA). * Knowledge of **Threat Intelligence**, log analysis, and incident response. * Familiarity with **compliance and governance** standards (ISO 27001, NIST, LGPD). **Behavioral Competencies** * Inspirational leadership and ability to engage teams. * Clear and effective communication with clients and stakeholders. * Data-driven decision-making. * Strategic vision and results orientation. * Ability to perform under pressure and in dynamic environments. **Mandatory Requirements** * **Education**: Bachelor’s degree in Information Technology, Engineering, Information Security, or related fields. * **Experience**: Minimum of 8 years in Cybersecurity, including at least 3 years in a leadership role. * **Fluent English** (spoken and written) – mandatory. * Availability to work in a hybrid model. **Desirable Certifications** * **CISSP** (Certified Information Systems Security Professional). * **CISM** (Certified Information Security Manager). * **CEH** (Certified Ethical Hacker). * **CompTIA Security+**. * SIEM-specific certifications (Microsoft Sentinel, Splunk). * ITIL certifications (for ITSM integration). **Preferred Qualifications** * Experience in **managing services for corporate clients**. * Knowledge of **Cloud Security** (Azure, AWS). * Experience with **security automation and orchestration**.