**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 a.m. to 5:00 p.m., with lunch break. **Level:** Operational **Employment Type:** Permanent – CLT Labor Code We are seeking a professional with a completed or ongoing undergraduate degree in Business Administration, Accounting, Commercial Management, or related fields. Experience in financial institutions, customer service, and/or CPA 10 certification will be considered an advantage! We are more than just a financial choice—and for us, cooperativism is not merely a business model: it is a philosophy of life aimed at transforming the world into a fairer, happier, more balanced place with better opportunities for everyone. #Sicoob #JobOpenings #Opportunity #CustomerServiceAgentLegalEntity As a Customer Service Agent – Legal Entity, you will be responsible for delivering high-quality support and service to cooperative members. Your main duties will include: * Attending to and resolving cooperative members’ inquiries and requests; * Providing information about products and services offered by the cooperative; * Assisting in prospecting new cooperative members; * Staying up to date on industry trends and innovations to deliver consultative and specialized service; * Collaborating with other departments within the cooperative; * Participating in periodic training sessions and meetings to enhance knowledge and skills related to customer service. **Requirements:*** Professional certifications in related areas, such as CPA 10/CPA-20. **Benefits:** Internal marketing initiatives, Length-of-service bonus, Childcare allowance, Education assistance, Language learning assistance, Payroll-deductible loans, Profit-sharing program, Health insurance plan, Dental insurance plan, Private pension plan, Psychotherapy program, Career development programs for internal professionals, Longevity recognition, Life insurance, Regular training sessions, Corporate University, Meal voucher, Food allowance, Transportation allowance