**Let’s grow Grupo Herval together?** Grupo Herval is a Rio Grande do Sul-based company founded in 1959. Headquartered in Dois Irmãos, it operates across diverse business segments and maintains a nationwide presence. Today, the Group comprises 20 brands spanning industry, commerce, and services—including consortia, insurance, construction, and finance. To sustain our brands and continued growth, we seek individuals deeply engaged with our business who strive to exceed expectations—both for internal and external customers! **Opportunity** to work as a **Technical Support Assistant** within our **HT SOLUTIONS** division in **Dois Irmãos/RS**. Join the **Grupo Herval** team! **Responsibilities and Duties** * Internal user support; * Assist employees with requests and issues related to physical IT equipment (computers, laptops, monitors, peripherals, etc.); * Log service tickets in the internal system and track them to resolution; * Prioritize support requests according to departmental guidance and severity levels. Hardware maintenance; * Diagnose, perform preventive and corrective maintenance on IT equipment; * Assemble, replace, and install components (HDD/SSD, memory, power supplies, peripherals); * Verify machine functionality and ensure delivery to users in perfect working condition; * Assist with the physical installation of workstations, printers, and internal devices; * Support OS formatting, reinstallation, and configuration (Windows); * Perform basic setup of equipment for new employees; * Conduct functional testing and ensure equipment readiness for use; * Log and update all support interactions in the ticketing system; * Adhere to defined SLAs, ensuring speed and quality; * Document procedures, solutions, and basic equipment inventory; * Maintain organization, storage, and preservation of tools and materials; * Participate in area stand-up meetings when requested; * Report incidents, procurement needs, or recurring issues to management; * Comply with internal policies, safety protocols, and operational best practices. **Requirements and Qualifications** Requirements: * Completed high school education (technical course in IT, computer maintenance, networking, or related fields preferred); * Prior experience in on-site technical support or hardware maintenance; * Knowledge of computer assembly, cleaning, maintenance, and repair; * Familiarity with Windows operating system configuration; * Ability to provide courteous, organized, and problem-solving-oriented support. * Advantages: * Completed technical training in Technology-related fields; * Experience with Service Desk or ticketing systems; * Basic knowledge of internal networks (cabling, connectors, routers). **Additional Information** **HERE’S A TIP:** * We’re looking for someone with natural leadership, who enjoys debating ideas and seeking ways to help both the company and colleagues continuously improve. Someone capable of making decisions grounded in analysis and discussion—open to sharing knowledge and learning from everyone. Does this sound like you? Then join us! :) **WHAT WE OFFER:** * Amazing discounts through the Employees’ Association (top-tier partnerships in commerce, health, wellness, and education); * Comprehensive outpatient clinic: clinical and physiotherapy care for your full well-being! * Dental care—because a beautiful smile makes all the difference! * Psychological support platform to strengthen mind and heart! * On-site meals—because flavor and convenience are essential! * Transportation allowance or shuttle service to simplify your commute! * On-site parking for a stress-free arrival! * Corporate e-learning platform to foster continuous learning! * Professional growth valued through our Internal Opportunities platform. * Collaborative environment—because together, we’re unique! * Exclusive employee channel offering special discounts across Grupo Herval companies. * Attractive mobile phone plan to keep you always connected! * Workplace gymnastics to maintain energy and health! * Payroll-deducted loans to support your personal goals and achievements! * Join this team packed with benefits! **Become Herval!** **Benefits may vary depending on regional labor union agreements.** **ADDITIONAL INFORMATION:** * Work Location: Dois Irmãos/RS * Work Mode: On-site; * Working Hours: Monday–Thursday, 7:50 AM–6:00 PM; Friday, 7:50 AM–5:00 PM. * Grupo Herval values diversity and welcomes candidates of all abilities, ethnicities, genders, sexual orientations, generations, and mindsets. Since 1959, **Grupo Herval** has built a reputation for excellence, leadership, and commitment to quality across multiple sectors. With over 25 brands spanning industry, B2B, retail, e-commerce, and services, our presence extends nationwide—offering outstanding opportunities for **talented professionals like you**! We value our employees and are committed to providing a welcoming, inclusive workplace where your development has space to flourish. We continuously evolve, and our research and development of new technologies combine **quality and tradition** with environmental stewardship and respect for natural resources. Join our team—and together, let’s build a success story at Grupo Herval. **Become Herval!**