N2 Support Analyst

Description

Job Summary: N2 Support Analyst to work with custom-built software, aiming to transform and innovate business processes by identifying and diagnosing software issues. Key Highlights: 1. Dynamic work focused on continuous development. 2. Collaboration in maximizing performance and delivery quality. 3. Work in a challenging environment focused on business transformation. Position: **N2 Support Analyst** Employment Type: CLT Work Location: **On-site in Caxias do Sul (RS)** About Keyworks: For over 20 years, we have specialized in developing custom-built software, striving to transform and innovate our clients’ business processes. If you are someone who: * Values a dynamic environment and learns through contextual changes. * Seeks personal development and supports those around you. * Bases solutions on facts and data to create simple solutions. * Respects all individuals and values diversity. * Connects with the opportunity to transform businesses for Keyworks’ clients amid an intense journey of challenges. You’ll want to grow with us! What do we do at Keyworks? Directly collaborate with clients to maximize performance and delivery quality. We bridge the gap between clients, business stakeholders, and development teams. **What’s important for you to have?** * Relevant professional experience working in Technology or related fields. * Prior experience in software support. * Experience with project management tools such as Jira and Azure DevOps. * Undergraduate degree in progress or completed in Information Systems, Systems Analysis and Development, or related fields. **What will you do daily at Keyworks?** * Identify and diagnose software issues reported by users. * Respond to technical support requests via phone, e\-mail, chat, or in person, assisting users in resolving technical issues. * Develop solutions for identified issues—either through step-by-step instructions enabling users to resolve issues independently, creating development tasks, or clarifying user questions. * Conduct regular security and performance checks on systems to prevent future issues. * Provide basic training to users on proper software and hardware usage, as well as information security practices. * Maintain accurate records of all support requests and solutions provided for future reference. * Collaborate with other technical support team members and, when necessary, escalate complex issues to specialists. * Stay updated on emerging technologies, trends, and best practices in technical support. * Manage security incidents, system failures, and service outages, working to resolve them as quickly as possible and minimize impact on users. * Document support processes and daily activities. **What do we expect from you in this challenge?** * Ability to communicate effectively, synthesize ideas, and present solutions with sound reasoning. * Ease in working interactively and collaboratively within a team. * Creativity and flexibility toward change. * Articulateness and strong communication skills. * Orientation toward team well-being, relationship-building, and delivery excellence. * Conflict resolution skills. * Negotiation skills among stakeholders with differing priorities. Ready to match? Apply now!