Description: * Currently pursuing or having completed technical or higher education in IT or related fields; * Office suite proficiency; * Availability to work on weekends. THE FOLLOWING WILL BE CONSIDERED AN ADVANTAGE: * Experience in customer service. * Providing operational support to departments and business units of the company; * Escalating and tracking issues that hinder the company’s operations to other IT departments; * Identifying alternatives to restore internal customers’ operations and ensure business continuity in case of infrastructure or IT system failures; * Assisting in clarifying operational queries from departments/areas of the company’s business units. 251129020218201762