**About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our widely diversified portfolio of financial products, banking and insurance services, we contribute to people's aspirations and the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and duties** Bradesco's Branch Network is the main point of contact with our customers across Brazil. We operate with a focus on relationships, offering personalized financial solutions, promoting inclusion, and contributing to the development of the communities where we are present. Here, we value humanized service, active listening, and building lasting relationships with our customers. **Work model:** Onsite **Work location:** CAXIAS DO SUL -RS **What will your day-to-day look like?** As a Business and Services Manager, your main responsibilities will be: * Provide differentiated service that delights customers and potential customers, promoting loyalty, strengthening the relationship with the bank, and driving results; * Support Account and Relationship Managers, contributing to excellence in customer service; * Assist Administrative Management in commercial and administrative service activities at the branch; * Supervise and monitor service execution, ensuring compliance with organizational rules, guidelines, and procedures. **Requirements and qualifications** What do you need to have or know? * Completed or ongoing higher education; * CPA-10 certification or higher; * Previous experience in financial institutions, the financial market, and/or commercial areas, with a focus on relationship management and business development. It will be an advantage if you have: * CPA-20 certification or higher; * Customer service channels; * Administrative services; * Business and performance management; * Preparation and analysis of reports; * Cash operations; * Products and services; * Experience in innovation. **What we offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: According to position eligibility* * Medical Insurance * Dental Insurance * Life Insurance * Food Voucher * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services at partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: health, well-being, and quality of life program * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions on various products and services * Childcare or Babysitter Allowance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, including medical support from pregnancy through postpartum Selection process steps: * Online application Come on! Apply for the available position in your city and complete the form. * Profile analysis We will evaluate applications against the job profiles. * Online assessments You will take a test to assess your alignment with our culture, general knowledge, and logical reasoning. * Video interview You will record a video addressing topics related to the area you were referred to. * Hiring process Final step! You will submit the required documents and undergo a pre-employment medical examination. **Attention:** Some stages are eliminatory; candidates will receive communications via email regarding the progress of the process. #LI-Onsite