We are looking for a proactive, organized, and committed IT Support Analyst to join our team. **Main responsibilities:** Providing technical support to employees, offering assistance with hardware, software, networks, and corporate systems; Maintenance of Windows servers, firewalls, and antivirus systems; Complete tracking of service requests from opening through resolution and feedback to the requester, ensuring quality and promptness in service delivery. , **Requirements:** Bachelor's degree in Information Technology, Computer Networks, or related fields; Experience as an IT support analyst, IT technician, or in related areas.