Company Description **What’s in it for you:** At Accor, every chapter of our story is written by you. So be yourself—and dare to be whoever you want to be. Open infinite possibilities. **Your team and work environment:** Providing an experience—not only for guests but for all colleagues—is the Heartist purpose at Accor. Acting as a Heartist means understanding that following processes matters, delivering results is expected, but putting your heart into what you do is essential. **Our commitment to Diversity & Inclusion:** We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. **Why work for Accor?** We are far more than a global leader—we’ve been named one of the World’s Best Workplaces 23 times by GPTW. We are 280,000 women and men who place people at the heart of everything we do, fueling genuine passion for service and achievement beyond boundaries. Joining Accor means embarking on a unique life journey—to imagine the hospitality of the future. To join our group, visit https://careers.accor.com/ Job Description* **Support for continuous improvement projects:** Participate in initiatives to optimize processes and enhance organizational efficiency. * **Monitoring of performance indicators (KPIs):** Track and analyze operational metrics to identify improvement opportunities. * **Analysis of operational data:** Structure data and conduct quantitative and qualitative analyses to support strategic decisions. * **Process mapping and documentation:** Assist in mapping workflows, documenting procedures, and identifying bottlenecks. * **Support in implementing improvements:** Monitor the execution of continuous improvement projects, ensuring proposed solutions are implemented as planned. * **Process automation:** Participate in analyzing and suggesting automation of repetitive tasks using tools and technologies that optimize workflow. * **Preparation of functional specifications:** Support the development of functional specification documents for RPA (Robotic Process Automation). * **Workflow development:** Review and build workflows. * **Support services:** Respond to support requests and manage the department’s service ticket queue. Qualifications* **Proficiency in specific tools:** Familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Access, and advanced Excel), macro development, Power BI, SQL, or other data analysis tools. Database knowledge is considered a plus. * **Continuous improvement methodologies and project management:** Basic knowledge or interest in methodologies such as Lean Six Sigma, Kanban, Scrum, or PMI. * **Analytical ability:** Focus on solving complex problems through a structured approach—analyzing data and proposing effective solutions. * **Proactivity and initiative:** Identify issues and propose solutions without requiring constant supervision. * **Teamwork:** Ability to collaborate effectively across departments and with various stakeholders. * **Organization and attention to detail:** Essential for managing multiple concurrent projects and ensuring accuracy in analyses. * **Effective communication:** Ability to clearly and concisely present analyses and improvement proposals. * **Languages:** Intermediate or higher proficiency in English and/or Spanish is considered a plus. Additional Information **Academic Background:** Students pursuing degrees in Computer Engineering / Industrial Engineering; Information Systems; Computer Science; or other technology-related fields.