**Description:** 1\. Answer customer calls, clarify doubts, and resolve issues related to the company’s products and services. 2\. Record customer requests, complaints, and compliments in the system. 3\. Guide customers on company procedures and policies. 4\. Monitor calls and ensure service quality. 5\. Collaborate with team members to achieve customer satisfaction goals. 6\. Participate in training sessions to enhance customer service skills. 7\. Maintain composure and empathy during customer conflicts. 8\. Adhere to security and privacy protocols for customer information. 9\. Contribute to the continuous improvement of customer service processes. **Notes on compensation:**