Description: * High school diploma required; Flexible working hours. * PREFERRED QUALIFICATIONS: * Experience in customer service/telemarketing and administrative functions. * Provide customer service via telephone, email, and other support channels; * Perform all company-defined processes within the card processing system, including card unblocking and/or blocking (in cases of loss or theft), as well as issuing replacement cards and duplicate statements; * Provide information and clarification regarding digital accounts, cards, and the exclusive installment program for customers; * Record complaints and compliments, and forward them to the responsible department for investigation and/or resolution; * Participate in training, update, and motivation meetings. 251208020219444622