Job Description: Join our team as a Customer Service Analyst at the Analyst level! We are looking for dedicated professionals who are passionate about helping our customers. If you are proactive, have strong communication skills, and enjoy solving problems, this could be the perfect opportunity for you. Here, you will have the chance to work in a dynamic, challenging, and learning-rich environment. Make a difference and grow with us! Join us on this journey to success. Come showcase your full potential and contribute to the growth of our team. We look forward to receiving your application and learning more about you. Responsibilities and Duties Key Responsibilities and Duties: * Address customer issues and requests promptly and effectively. * Monitor and track support tickets to ensure customer satisfaction. * Analyze performance metrics and KPIs for the Customer Service department. * Contribute to the continuous improvement of departmental processes and procedures. * Provide customer support via phone, email, and chat, consistently delivering high-quality service. Requirements and Qualifications Key Requirements: Bachelor’s degree in related fields; experience in customer service; strong communication skills; knowledge of CRM systems; fluency in English and Spanish; analytical skills. 2512070202191851879