**Your mission as a Contabilíder:** Contabilíders are responsible for disseminating the Contabilizei culture and promoting the development and sense of ownership among Guardians and Guardianas. Therefore, it is essential that each leader communicates effectively to reinforce relationships with their teams and possesses analytical vision to ensure high-quality deliverables and results. Our leadership must also work in a planned manner with a future-oriented perspective, anticipating needs and resolving problems across diverse scenarios. Lead and guide the advisory team focused on clients with employees, ensuring excellent consultative service to clients—with emphasis on information quality, legal compliance, and customer experience. Develop strategies that ensure operational efficiency, sustainable growth, and high levels of satisfaction, aligning all activities with the company’s goals and values. **Your day-to-day responsibilities:** * Payroll Consultative Support: Coordinate the advisory team and analysts responsible for addressing client inquiries and requests related to payroll, accounting, and tax processes. Focus on payroll sub-processes such as hiring, terminations, vacations, benefits, social charges, eSocial, and ancillary obligations. Ensure service is agile, accurate, and compliant with current legislation, guaranteeing clarity of information and customer satisfaction. * Team Leadership: Coordinate, develop, and motivate advisors and analysts, fostering a collaborative, high-performance environment aligned with company values. * Customer Service: Deliver empathetic, efficient, and consultative service, strengthening client relationships and promoting retention. * KPI Management: Define and monitor productivity, quality, and SLA targets and KPIs, using data to support decisions and drive continuous improvement. * Compliance and Risk Management: Ensure all services and guidance comply with current legislation, identifying risks and proposing solutions. * Process Improvement and Innovation: Map and optimize service workflows and internal processes, pursuing automation, standardization, and efficiency. * Training and Development: Promote technical and behavioral training for the team, ensuring ongoing updates on legislation, systems, and industry best practices. * Internal and Partner Collaboration: Collaborate closely with HR, Accounting, Tax, Legal, and Technology departments, as well as vendors and strategic partners. * Conflict Resolution and Communication: Address critical situations with empathy and objectivity, maintaining transparent, respectful, and results-focused communication. * Management Reporting and Analysis: Prepare performance reports and metrics, delivering insights to senior management to support strategic decision-making. Culture and Purpose: Strengthen the culture of excellence, innovation, and customer focus—inspiring the team to constantly strive for the next level. **What we’re looking for:** * Completed undergraduate degree in Business Administration, Accounting, Human Resources, or related fields; * Solid knowledge of labor legislation; * Experience leading teams and managing customer service operations; * Proficiency in payroll systems and eSocial; Analytical profile, results orientation, and sense of urgency; * Leadership, communication, and conflict resolution skills; Strategic vision and constant drive to innovate. * **Bonus points you might have:** * Familiarity with accounting and tax routines is desirable; * Experience applying agile methodologies; * Experience tracking performance indicators and outcomes (Tactical and Operational) **Benefits:** * Health Insurance; * Dental Insurance; * Online Psychotherapy; * TotalPass; * Life Insurance; * Meal and Food Allowance (VA/VR); * Discount Partnerships (Universities and Language Schools); * Worry-Free — Diverse Insurance Options; * No dress code; **#JOINCONTABILIZEI** **Culture and Development = We Build Together** Believing that the success of entrepreneurial individuals is our success, Guardians and Guardianas of our culture build, every day, the best place to work. Growing with Contabilizei and telling their own stories! Striving to be 1% better every day is a core value at our rocket. One of the pillars supporting the empowerment of our Guardians and Guardianas is the Performance Cycle, offering Y-shaped career paths, Feedback Culture (1:1), and tools that help identify development opportunities and foster continuous evolution of our values. It’s important you know—you can truly be yourself! We are raising awareness and building a psychologically safe environment through Diversity and Inclusion initiatives. We are authentic, and believe this is everyone’s responsibility as Guardians and Guardianas! All our opportunities are open to people of diverse gender identities, ethnicities and races, sexual orientations, origins, persons with disabilities (PwD), and all possible intersections.\#LI\-LM3