Senior Technical Support Analyst

Description

Job Summary: Senior Technical Support Analyst responsible for handling consumer and authorized service center requests, conducting training sessions, and optimizing processes. Key Highlights: 1. Support to Customer Service and Technical Assistance teams 2. Handling requests from authorized service centers and consumers 3. Contributing to process improvement **Senior Technical Support Analyst** **• 1 position** =============================================== ###### **Caxias do Sul, RS** The company accepts applications from candidates residing in Caxias do Sul and nearby cities ###### **Senior Level** ###### **To be negotiated** ###### **CLT employment regime** **Job Details** -------------------- Legrand is a global specialist in electrical and digital infrastructure solutions for buildings. Present in over 180 countries, Legrand delivers high-tech solutions for residential, commercial, and industrial electrical installations. Today, it employs more than 36\.000 professionals who combine their expertise to design, develop, adapt, and deliver increasingly simplified and context-appropriate solutions. If you seek to advance your career with outstanding opportunities and a meaningful purpose—improving people's lives—this is the place for you. Join Legrand... \#TODOSSOMOSLEGRAND Legrand Brasil reaffirms its commitment to inclusive hiring practices, welcoming all individuals regardless of ethnicity, gender, sexual orientation, disability, cultural or social background, or any other factor. All positions are open to persons with disabilities (PcD). **MAIN RESPONSIBILITIES** * Provide support to Customer Service and Technical Assistance teams in addressing consumer or authorized service center requests; * Handle requests from authorized service centers and consumers; * Conduct training sessions; * Contribute to process improvement. **PROFILE EXPECTATIONS** * Completed undergraduate degree; * Completed technical education; * Prior experience in technical support is desirable; * Knowledge of electronics; Knowledge of agile methodologies. * **WHAT WE OFFER** * Profit-sharing program; * On-site cafeteria; * Shuttle transportation; * Medical assistance – Unimed; * Dental assistance; * Meal allowance; * Baby on Board Program; * Childcare allowance; * Discounts on Legrand products; * Educational partnership. **WORK LOCATION** * Caxias do Sul \- RS. **Requirements** -------------- ### **Minimum Education** Completed undergraduate degree **Benefits** -------------- Medical assistance Dental assistance Childcare allowance Cafeteria Life insurance Payroll-deductible loans Meal allowance