Job Opening for Post-Sales Analyst Description: We are seeking a Post-Sales Analyst to join our team. The professional will be responsible for serving and assisting customers after they purchase our products, ensuring their satisfaction and loyalty. Responsibilities: * Provide post-sales customer support, resolving inquiries and issues * Log and track customer service tickets in the system * Conduct customer satisfaction surveys * Identify opportunities to improve post-sales processes * Maintain regular contact with customers to foster loyalty Requirements: * Prior experience in customer service * Proficiency in CRM systems * Strong communication and negotiation skills * Organizational skills and proactivity * Bachelor’s degree in related fields