At **Rands**, the financial and service solutions platform of **Randoncorp**, we believe every connection brings transformation, and we operate with the purpose of **making the difficult easy!** Our **Customer Relationship Center** is the voice of relationship strategies — the heart of our customer service — and that's why we **need you**. We are looking for a **Junior Customer Service Analyst**, whose **main responsibility will be providing direct support to customers and the sales network**, receiving, registering, and following up on their requests — from inquiries and doubts to compliments and complaints — with empathy, agility, and excellence. Additionally, this professional will **help qualify and support colleagues**, **monitor results**, **contribute to process improvements**, and **participate in departmental projects**, always focused on enhancing the customer experience and strengthening Rands' relationship culture. If you're seeking a collaborative environment where learning is constant and your work creates real impact on customer satisfaction, **\#JoinRands** — your next career step starts here! \#rands \#financialservices \#randoncorp \#customercentric **Responsibilities and duties** **Responsibilities and duties:** * Provide **active and receptive customer service** across the company's various **communication channels** — both written and by phone — receiving, registering, and handling customer and sales network requests with **empathy, speed, and efficiency**, ensuring **service quality and excellence in customer experience;** * **Ensure execution of routines and processes** according to established quality standards and deadlines, maintaining high levels of excellence; * **Support team members' development**, sharing best practices and contributing to collective growth; * **Participate in continuous improvement projects and initiatives**, helping optimize workflows and enhance operational processes; * **Monitor departmental results and metrics**, identifying improvement opportunities and proposing corrective actions when necessary. **Requirements and qualifications** **Requirements:** * Ongoing or completed undergraduate degree in related fields; * Proficiency in **Microsoft Office Suite**. **It will be a plus:** * Previous experience in **customer service;** * Strong oral and written communication skills; * Collaborative, empathetic profile with results orientation; * Knowledge of **financial products**, especially **consórcio (group financing).** **Additional information** We expect our team to show high **proactivity, leadership**, **active participation, and daily collaboration!** Our team consists of over 30 people, and we are available to customers from 8 AM to 10 PM, Monday through Friday. We work closely with several internal departments such as Sales, Operations, Credit, Finance, Collections, Customer Success, and others — providing us with numerous learning opportunities! Our work environment is very pleasant, light, and collaborative. The company cares about our well-being and provides fresh fruits for relaxation moments! Work hours are flexible and adjusted collectively with the team; we also operate under a hybrid model, combining *home office* days with office days at the company headquarters. During the selection process, we will discuss compensation and benefits in detail, but we can anticipate that our benefits package is highly attractive, including health insurance, meal allowance, performance bonus, private pension plan, and many other great perks! #### **At Randoncorp, we believe tomorrow is built by people. We are a Brazilian corporate group driving innovation and technology worldwide. Together, we expand horizons with dedication, ethics, diversity, and sustainability. Thousands of us are working on solutions for the future of mobility.** #### **Will you help build tomorrow with us?** Global job openings are posted on LinkedIn: https://www.linkedin.com/company/randoncorp/ For information about the Qualificar Program or Young Apprentice Program, visit https://digital.randoncorp.com/qualificar If you are a migrant and faced difficulties completing our registration, please contact the Migrant Support Service in your region: https://bit.ly/randoncorp\-imigrantes **Do you have any questions about our hiring process?** Contact us by phone: (54\) 3239\.2015 (option 02 \- Human Resources)