TELECOMMUNICATIONS ANALYST

Description

Job Summary: Professional responsible for analyzing telecommunications data, monitoring KPIs, developing reports, and optimizing operational processes. Key Highlights: 1. Opportunity to acquire knowledge and develop professionally within an innovative company. 2. Work in telecommunications infrastructure environments, ensuring stability. 3. Values diversity and different perspectives. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a forward-looking company. Our Telecommunications team is expanding—please see more details about this position below. **Responsibilities and Duties** * Conduct comprehensive analysis of telecommunications operations data, ensuring visibility and supporting decision-making * Monitor and control operational KPIs, such as productivity, quality, and material consumption * Develop management reports and dashboards in Excel and Power BI * Identify opportunities to improve operational processes based on data * Analyze the quality of field technicians’ activities * Interact with suppliers and partners, tracking performance and deliverables * Support incident and network event management, contributing to rapid fault resolution * Work in telecommunications infrastructure environments, ensuring operational stability and efficiency **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Telecommunications, Networking, Engineering, or related fields * Advanced Excel skills (VLOOKUP/XLOOKUP, PivotTables, automation, etc.) * Intermediate Power BI skills (dashboard creation and data modeling) * Basic programming knowledge (Python, VBA, or similar) * Knowledge of telecommunications networks and TCP/IP protocol * Prior experience in telecommunications infrastructure and operations environments Preferred Qualifications: * Experience in data analysis and operational KPIs * Field operations experience (installation, maintenance, or technical support) * Familiarity with ticketing systems and network monitoring tools * Analytical profile with strong organizational and communication skills **Additional Information** ### **Working Hours: Monday to Friday, from 08:00 to 17:48** ### **We Offer:** * Meal Voucher / Food Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance * PPR (Profit-Sharing Program) * Growth Opportunities * Daycare Assistance * Assistance for Children with Disabilities * Birthday Day Off (One paid day off during your birthday month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (VERO Social Support Program) This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to ensure our customers receive the representation they need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support designed to simplify every customer’s world. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It’s not just about doing more, but about doing it better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay close attention to what their world needs. **VERO—As Big As Your World!**