After-Sales Manager

Description

Job Summary: Lead after-sales operations, ensuring excellence in customer service, performance management, and team development to drive profitability and customer retention. Key Highlights: 1. Leadership in Geely dealership's after-sales operations 2. Strategic management of team, results, and customer satisfaction 3. Focus on continuous improvement and customer portfolio retention **Position:** After\-Sales Manager **Brand:** Geely **Location:** Juiz de Fora/MG CLT Position Objective Lead the dealership's after\-sales operations, ensuring excellence in customer service, workshop and parts performance management, team development, and achievement of OEM KPIs, contributing to profitability and customer retention. Main Responsibilities Manage workshop, technical reception, and parts departments. Supervise and develop the team, promoting training and feedback. Monitor performance indicators (revenue, profitability, productivity, quality, NPS/CSI, and other KPIs). Ensure compliance with Geely-established processes and standards. Develop action plans for continuous performance improvement. Oversee financial performance and identify growth opportunities. Manage warranty, quality, and customer satisfaction. Develop strategies for customer portfolio retention and loyalty. Desired Profile Proven experience in automotive dealership after\-sales management. Leadership profile with strong people management skills and results orientation. Strong strategic vision and decision-making ability. Excellent negotiation, relationship-building, and problem-solving skills. Analytical, organized, and KPI-driven profile. Requirements Completed bachelor's degree (Business Administration, Engineering, Commercial Management, or related fields is a plus). Previous experience as an After\-Sales Manager or coordinating automotive after\-sales operations. Knowledge of workshop, parts, warranty, quality, and customer satisfaction KPIs. Proficiency in management tools and Microsoft Office suite. Willingness to work onsite in Juiz de Fora/MG. **Minimum Education Level:** Bachelor's Degree **Driver's License:** B