Product Owner

Description

Job Summary: We are seeking a professional to lead scope discovery, manage the product backlog, and lead agile ceremonies, acting as a bridge between customers and the squad. Key Highlights: 1. Act as a bridge between internal/external customers and the squad 2. Lead and facilitate the squad's agile ceremonies 3. Culture of innovation and continuous professional development Come closer! We are a team passionate about technology that is transforming how people interact, delivering a perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of these factors matter for any challenge you choose to embrace with us. To us, your talent is what matters!  **\#vemserSNX** **Responsibilities and Duties** * Lead medium-complexity scope discovery activities, collaborating with stakeholders to map business needs and opportunities; * Act as a bridge between internal/external customers and the squad, actively participating in meetings to understand and translate requirements into product value; * Continuously manage the product backlog, ensuring clarity, prioritization, and ongoing refinement of user stories, tasks, bugs, spikes, epics, and sprints; * Lead and facilitate the squad's agile ceremonies—including Planning, Daily Stand-up, and Retrospective—to ensure alignment and delivery rhythm; * Monitor and analyze squad productivity and performance metrics, prioritizing work based on data and the product vision, identifying risks, and ensuring on-time delivery per agreed timelines. **Requirements and Qualifications** **Hard Skills** * Bachelor’s degree in Technology, Engineering, Business Administration, or related fields; * Backlog management: creation, prioritization, refinement, and continuous maintenance; * Writing user stories with clear acceptance criteria; * Practical knowledge of agile methodologies, with proficiency in Scrum and Kanban—including facilitating ceremonies such as Planning, Review, Daily Stand-up, and Retrospective; * Gathering, analyzing, and documenting functional and non-functional requirements; * Experience with User Stories, Use Cases, and Jobs to Be Done; * Familiarity with management tools such as Jira and Confluence; * Basic understanding of Product Design and UX/UI, with ability to collaborate with design teams to ensure user-centered solutions; * Leading Product Discovery processes and Roadmapping; * Ability to analyze metrics, KPIs, and usage data to inform product decisions; * Foundational technical knowledge: web technologies, APIs, and relational databases; * Authoring clear, accessible, and business-aligned functional and technical documentation for development and business teams. **Soft Skills** * Empathy; * Proactivity; * Strategic vision; * Negotiation skills; * Clear and assertive communication; * Collaboration and teamwork; * Resilience when facing challenges and adversity; * Flexibility to adapt to change and diverse contexts; * Organization to efficiently manage multiple concurrent demands. * Commitment to product success, acting with responsibility, initiative, and autonomy. **Additional Information** Beyond an excellent work environment, here you can also grow and thrive! Our benefits for you: * Comprehensive health insurance plan, because your health is a priority (Unimed — co-payment); * Dental insurance plan [Uniodonto], so you can smile beautifully; * Life insurance, because safety matters; * Meal/food allowance [CAJU Card], giving you freedom to choose where and how to eat; * Birthday day off [a full day off during your birth month]; * Tenure rewards! We value your time with us through extra days off and bonuses; * QI Program [referrals resulting in hires are rewarded]; * SNX Beach [voucher to supplement your beach stay]; * Udemy partnership [continuous professional development, so you never stop growing]; * Gympass [to exercise freely]; * Innovation culture, to unleash your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company aiming for exponential growth in the Brazilian and Latin American markets. To achieve this, we developed the Suite to deliver true omnichannel capabilities — voice, messaging, automation, and integrations, all in one place, enabling agile, integrated, and seamless experiences. We are over 100 people passionate about what we do, based in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across sectors including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.