Graphic Printing Sales Assistant

Description

Job Summary: The Graphic Printing Sales Assistant supports the sales department in customer service, quotation preparation, order tracking, and sales routines, aiming for agile and results-oriented service. Key Highlights: 1. Support customer service, quotation preparation, and order tracking. 2. Facilitate communication among customers, sales, design, and production. 3. Contribute to achieving the company's sales targets. Graphic Printing Sales Assistant Position: Sales Assistant BASE SALARY + COMMISSION Position Mission Support the printing company’s sales department in customer service, quotation preparation, order tracking, and sales routine support, contributing to an agile, organized, and results-oriented customer experience. Main Responsibilities Provide initial customer service via WhatsApp, phone, email, and in person. Gather customer requirements information for quotation preparation. Prepare and send commercial proposals and quotations for graphic services. Track order progress with production and other internal departments. Follow up on sent quotations to drive conversion into sales. Update customer records, orders, and commercial information in systems or spreadsheets. Support the sales team in managing the customer portfolio and sales opportunities. Ensure order deadlines, specifications, and information are accurately recorded. Facilitate communication among customers, sales, design, prepress, and production. Support post-sales activities to enhance customer satisfaction and loyalty. Organize documents, reports, and administrative routines of the sales department. Contribute to achieving the company's sales targets. Requirements Completed high school education. Technical or undergraduate degree in Administration, Commercial Management, Marketing, or related fields is preferred. Prior experience in customer service, inside sales, or commercial support. Experience in printing shops, visual communications, custom stationery, or the graphic industry is preferred. Strong verbal and written communication skills. Organizational skills, agility, and attention to detail. Proficiency in computer use and Microsoft Office suite. Familiarity with commercial management systems, CRM, or quotation software is preferred. Desired Knowledge Types of graphic materials, finishing options, and printing processes. Basic knowledge of stationery, paper formats, bleed, file preparation, and production timelines. Customer service and commercial negotiation techniques. Order tracking and post-sales routines. Behavioral Competencies Organization Proactivity Agility Effective communication Interpersonal relationship skills Attention to detail Sense of priority Commitment to deadlines Customer focus Results orientation Success Indicators Number of quotations sent. Quotation-to-order conversion rate. Customer response time. Customer satisfaction level with service. Rework rate due to commercial information errors. Adherence to follow-up and order tracking deadlines. Advantages Previous experience in quick-print shops, offset printing, or visual communications. Basic knowledge of design software or ability to review graphic files. Experience in consultative customer service and commercial support. Compensation: R$2.000,00 – R$2.500,00 per month Benefits: * Transportation allowance Work location: On-site