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Job Summary: We are seeking a professional to serve Grupo Fleury customers, emphasizing human-centered service, quality, and excellence, while performing various administrative and team-support activities. Key Highlights: 1. Human-centered service focused on customer excellence. 2. Comprehensive support to the team and unit operations. 3. Inclusive culture and appreciation of diversity. **Job Details** -------------------- **What are the department and role challenges:** This person will be responsible for serving Grupo Fleury customers. We seek someone who welcomes, listens to, and understands customers' needs, focusing on preserving human-centered service without compromising the quality and excellence we highly value. **Main Responsibilities:** * Greet visitors in person or by phone, providing accurate and precise information to meet service demand and deliver high-quality service; * Support the unit’s customer service team before and during customer service hours, clarifying doubts regarding exams, health insurance plans, and any other topics, aiming to maintain customer satisfaction standards; * Assist the unit’s customer service team with exception requests to customers in any situation where the team lacks autonomy; * Attend to customers in all situations (complaints, suggestions, compliments, etc.) and mediate service with receptionists when necessary; * Verify whether unit receptionists are inspecting and forwarding their service slips to the billing department, as well as sending their cash boxes to the treasury, and provide support in case of questions; * Ensure appropriate use of consumable materials; * Daily dispatch of the unit’s folder and courier bag, duly registered; * Participate in periodic meetings with the Reception Department’s leadership and management to resolve issues identified and assigned to each area; * Issue and manage requests for the unit’s consumable materials via an automated system to replenish supplies in the department; * Organize and update individual records, including adding, deleting, or modifying entries for administrative control and future contact; * Receive, distribute, and forward documents and requests to various departments, registering document entry/exit to meet administrative needs; * Execute document, paper, and process handling, following all steps to ensure administrative, operational, and legal service completion; * Prioritize tasks by analyzing deadlines and urgency to organize the department and ensure efficient execution; * Facilitate new employees’ learning by guiding them and sharing knowledge to integrate the work team; * Encourage the work team to adopt new working methods, suggesting ideas, techniques, and improvements to enhance, refine, and rationalize services; * Uphold and enforce the Group’s vision, mission, and values among the work team. * Maintain and preserve materials and equipment used at the workplace, keeping it clean and organized to comply with safety and hygiene standards; * Adhere strictly to the scheduled working hours, demonstrating punctuality and assiduity to fulfill the established workload and deliver satisfactory service performance; * Keep one’s physical workspace organized, following established standards to comply with occupational safety and hygiene regulations; * Maintain good relationships with the team/leadership, showing respect, engaging in dialogue, and acting ethically in all situations to uphold the professional confidentiality required by the role; * Keep the team’s training schedule up to date, continuously seeking improvements and enhancements; * Proactively analyze performance indicators and rigorously monitor best practices/trends adopted in the market. * Perform other duties related to the position, as directed by leadership. **We Are Looking For Someone Who Has:** Desirable: Completed or currently pursuing a Bachelor’s degree. Proficiency in Microsoft Office suite. Driver’s License Category B — with experience in travel. Flexible Availability — Will support coverage during vacations or absences of Customer Service Supervisors across other Méthodos stores. **What Do We Expect?** * Our essence inspires our daily actions; thus, we seek someone aligned with our purpose of caring for people; * Someone who demonstrates care and empathy throughout the entire journey, always placing the customer at the center of actions and striving for excellence; * A desire to learn, appreciation for teamwork, and willingness to share knowledge. We foster an inclusive culture focused on equity and valuing differences. Our job openings are open to all groups, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment goes beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN+ individuals within our team, while also strengthening representation of Black women, Indigenous peoples, and heads of households. To learn more about Grupo Fleury, please visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education** **Completed High School (Secondary Education)**### **Other Requirements**
