Junior Foreign Exchange Teller

Description

If you enjoy working in sales and customer service, and are seeking a new opportunity for learning and growth, this position may be right for you! We are looking for proactive, communicative, and excellence-oriented individuals committed to outstanding customer service. As a Junior Foreign Exchange Teller, you will negotiate and sell foreign currencies and other products within this segment, such as international money transfers and connectivity solutions. You will also provide consultative customer service and support administrative and operational routines at the branch. At DayCâmbio, we offer a collaborative and dynamic work environment focused on results, continuous development, and hands-on learning in the foreign exchange sector. **Responsibilities and Duties** As a Junior Foreign Exchange Teller, you will be responsible for: * Serving customers in person and via digital channels, ensuring a consultative experience when selling foreign exchange products; * Assisting customers with sending and receiving international remittances; * Monitoring and returning calls to ensure continuity of service; * Managing and engaging with your customer portfolio, offering diversified and personalized product solutions; * Purchasing foreign currencies and checks accurately and securely; * Handling, verifying, and controlling physical and system-based cash values, ensuring accuracy; * Receiving, verifying, and archiving foreign exchange contracts and customer documents; * Requesting armored vehicle services whenever necessary, following management guidance; * Performing branch opening and/or closing procedures according to established protocols. **Requirements and Qualifications** What we expect from you: * Completed high school education; * Prior customer service experience, preferably with a sales focus; * Previous experience handling cash operations; * Proficiency in using systems and strong organizational skills for managing financial values; * Basic to intermediate knowledge of Microsoft Office Suite; * Strong communication skills, proactivity, and willingness to learn about the foreign exchange market; * Attention to detail and ability to follow procedures responsibly; * Willingness to obtain the ABT \- Abracam certification (the company provides support and covers up to two attempts); * Availability to work on-site and adhere to the branch-defined work schedule. **Additional Information** Benefits That Value You: * Meal/Voucher Card; * Life Insurance; * Medical and Dental Assistance: full coverage for quality medical and dental care \- effective after the probationary period; * Total Pass \- Health Incentive Program: access to an extensive network of physical activities promoting an active and healthy lifestyle; * Education Support: assistance for academic and professional development, investing in your growth; * Day Off, per internal policy. What comes to mind when someone mentions an excellent job opportunity? Daycâmbio is part of the Daycoval Group, a group founded over 50 years ago specializing in corporate credit, personal credit (unsecured, payroll-deductible, and auto financing), foreign exchange products (international trade and tourism), and investment solutions. The Group operates numerous service points across 21 Brazilian states plus the Federal District. Daycâmbio is the largest foreign exchange correspondent in Brazil, present in over 80 cities and offering the most comprehensive tourism foreign exchange solutions. **About the Daycoval Group** Our DNA has consistently earned the company major recognitions and awards, including **Best Middle Market Bank in Brazil**, awarded for two consecutive years by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just an "award." For us, it reflects the entire company’s commitment to making our workplace better — day after day. And when we speak of a better workplace, we mean more than just benefits and salaries. We mean engagement, distinctive projects, and much more! * Musicantes: offers free music and singing lessons to employees; * Brincar de Viver (Playing to Live): provides theater workshops and storytelling sessions for those wishing to help others through this art form; * Quality of Life Program: offers free health- and wellness-focused projects and events, such as participation in road races, musicals, theatrical performances, and museum exhibitions. And this is only a small part of what we offer! We also have an important mission toward society! Therefore, we promote solidarity campaigns and direct support — via donations or fiscal incentive laws — to numerous reputable institutions. All this enables the alignment between pursuing results and engaging employees with sustainability. Lastly, at Daycoval, we value all talents equally, regardless of ethnicity, religion, skin color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other characteristic that constitutes discrimination under local legislation. **Here, you can be yourself!**