RECEPTIONIST

Description

Job Summary: A professional responsible for front desk reception and guest welcoming, performing check-in/out procedures, handling phone calls, and maintaining organization and security in alignment with hotel standards. Key Highlights: 1. Friendly and professional service to guests and customers 2. Management of check-in and check-out, following established standards 3. Collaboration with other departments and commitment to guest safety **Job Description:** ---------------------- \- Greet and welcome guests and customers courteously and professionally. \- Perform check\-in and check\-out procedures according to established standards. \- Identify and guide guests regarding accommodation services and other services offered by the hotel; provide general information about the hotel’s facilities and surrounding area. \- Answer telephone calls and provide in-person or other-channel support. \- Maintain a professional demeanor and deliver excellent service aligned with the company’s DNA. \- Accurately complete the logbook (incident register) with relevant shift records. \- Strictly follow the shift checklist. \- Enter and verify information in the hotel management system. \- Monitor guest arrivals and departures, recording consumption and services used. \- Keep the reception area organized, clean, and fully functional. \- Collaborate with other hotel departments (housekeeping, maintenance, kitchen, etc.). \- Ensure guest safety by adhering to hotel protocols. \- Comply with internal policies, operational routines, and hotel quality standards. **Mandatory Requirements:** ------------------------------ Previous experience in this role is preferred; Knowledge of Totvs/CMnet system; **Desirable Requirements:** -------------------------- Strong communication skills; Proactivity; Punctuality; Teamwork: **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,078.00 **Benefits:** --------------- Meal allowance: R$ 400.00; Gympass; Telemedicine health plan \- Mediquo; Dental plan (after probation period); Birthday Day Off; Bonus day off on Saturdays (according to schedule); Partnership agreements with universities; Sesc membership benefits. **Work Location:** ---------------------- SAMBA BELO HORIZONTE VINTAGE APART HOTEL **Working Hours:** ------------------------ From 1:00 PM to 9:00 PM **Additional Information:** --------------------------- Working hours: From 1:00 PM to 9:00 PM