Junior Support Analyst

Description

Job Summary: Amatel Varginha/MG is seeking a Junior Support Analyst to provide user support, first-level technical support, and operational task follow-up. Key Highlights: 1. User support and first-level technical support 2. Perform initial diagnostics and guide users 3. Carry out configurations and functionality tests **Amatel Varginha/MG** is looking for a **Junior Support Analyst** to handle user support, first-level technical support, and operational task follow-up. If you are passionate about technology, enjoy problem-solving, and learn quickly, this position is for you. **Responsibilities** Answer and log service requests via phone, WhatsApp, and email Perform initial diagnostics and guide users on basic solutions Carry out simple configurations, tests, and functionality validations Escalate incidents when necessary **Requirements** Completed high school (technical or undergraduate studies in IT currently in progress is a plus) Strong communication skills, organization, and logical reasoning Employment type: Full-time CLT Compensation: Starting from R$2.100,00 per month Work location: On-site