Human Resources Consultant

Description

Job Summary: Support customer relationship management, monitor SLAs, assist team routines, and track operational indicators in an environment that values human talent and creativity. Key Highlights: 1. Support for managing relationships with internal and external customers 2. Support for team routines and monitoring of operational indicators 3. An environment that values human talent and stimulates creativity **A team driving change** ------------------------------------ We believe in the power of change to generate shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations.**Transforming industries through innovation** --------------------------------------- We are a global leader in digital, cloud, and security solutions, serving more than 40 industries. Our services span Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. With over 738,000 people across 120+ countries, we use innovation every day to drive progress and make the world better for everyone.**Join us – Operations** ------------------------------- Here, technology empowers people—not the other way around. We use data, innovation, and artificial intelligence to transform how businesses operate. Be part of a team that values human talent, fosters creativity, and empowers you to do work that truly matters. **Your day-to-day responsibilities:** ------------------------------------------ * Support relationship management with internal and external customers, ensuring clear communication, alignment of requirements, and adherence to defined processes. * Monitor and support ANS/SLA management, contributing to service-level tracking and delivery quality. * Assist team routines by providing operational guidance, activity follow-up, and support for development initiatives. * Monitor operational indicators, supporting deviation identification, root-cause analysis, and implementation of corrective and continuous improvement actions. * Collaborate cross-functionally within the BPO to standardize processes and enhance operational efficiency. **In addition, knowledge in the following areas is required:** --------------------------------------------- * **Completed Bachelor’s degree** in Administration, Human Resources, or related fields. * Practical knowledge of HR administration routines: onboarding, payroll, vacation management, time tracking, benefits, and terminations. * Knowledge of labor and social security legislation as applied to HR routines, including understanding of operational impacts. * Experience in labor relations, including interaction with internal departments, vendors, and support for collective bargaining negotiations. * Advanced Excel proficiency and basic-to-intermediate knowledge of systems such as SAP and Oracle for operational support and analysis. **Benefits:** --------------- Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance (no payroll deduction) Life Insurance Private Pension Plan Gympass Company stock purchase option at a discount Pharmacy Discount* Childcare Assistance* Language school partnership* Extended Maternity and Paternity Leave PPR** per current policy \#WCO \#LI\-LATAM**Job Location:** ----------------------- Nova Lima \- MG We seek candidates aligned with our company values, enthusiastic about working in a collaborative and dynamic environment, and committed to excellence and innovation in their daily work. We value competencies regardless of race, age, gender, sexual orientation, religion, disability, or political conviction. The diversity of our people is what enables us to fulfill our promise of technology and human creativity.