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Service Supervisor

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Responsible for managing service operations for equipment and components, ensuring adherence to deadlines, quality standards, cost efficiency, and customer satisfaction, while engaging in customer relationship management and team coordination. Key Highlights: 1. Operational management of services for equipment and components 2. Customer relationship management and team coordination 3. Cost control and operational profitability ### **Job Description** Responsible for managing service operations for equipment and components, ensuring compliance with deadlines, quality standards, cost efficiency, and customer satisfaction. Directly engages in customer relationship management, team coordination, and monitoring of operational KPIs. ### **Main Responsibilities** * Plan, organize, and oversee field and workshop service execution; * Attend to customers, negotiate deadlines and quotations, and propose technical and commercial solutions; * Monitor performance indicators, team productivity, and service order (SO) quality; * Conduct follow-up on proposals and support service and parts billing; * Ensure cost control and operational profitability; * Lead, guide, and develop the technical team; * Ensure compliance with SSMA regulations and internal procedures. Minimum Education: Bachelor's Degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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