Job Summary: This role involves leading a team to achieve sales targets, enhance customer satisfaction, and ensure compliance with financial regulations and institutional policies. Key Highlights: 1. Team leadership to achieve sales and customer satisfaction goals 2. Ensuring compliance with financial regulations and policies 3. Promoting team development and excellence in customer service **Description and Responsibilities:** **Schedule:** 8 AM \- 5 PM **Level:** Supervision/Coordination **Employment Type:** Tenured \- CLT labor code * Achieve established targets by offering products and services aligned with customer expectations, equipping the team with relevant performance information; * Achieve target plans, customer satisfaction, and loyalty in the short, medium, and long term; * Develop initiatives to expand the customer base and promote product and service sales; * Ensure all approved operations undergo analyses consistent with established policies and regulations, supported by guarantees appropriate to the business conducted; * Identify improvement opportunities and implement actions aimed at achieving institutional objectives; * Support the team in negotiating and closing more complex or larger-scale deals; * Guarantee excellence in customer service and experience; * Ensure branch processes comply with applicable regulations, policies, and legislation; * Meet requirements set forth by regulatory and supervisory bodies, as well as institutional policies; * Ensure compliance with the Anti-Money Laundering Law; * Promote the professional development of team members; * Maintain delinquency indicators at minimum acceptable levels; * Cooperate with internal and external auditors, as well as Sicoob’s Internal Controls and Risk Management area. **Requirements:** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Postgraduate specialization in Commercial Management or related areas; * CPA 10 certification; * Proficiency in sales techniques; * Proficiency in negotiation of financial products and services; * Knowledge of financial institutions; * Familiarity with regulations issued by BACEN, CVM, and ANBIMA; * Experience in team leadership. Desirable: * CPA 20\. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Pharmacy allowance, Gympass, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
