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Job Summary: This role supports pre-sales and post-sales customer service on marketplaces, handling customer inquiries, complaints, and monitoring reputation. Key Highlights: 1. Essential support for pre-sales and post-sales customer service on marketplaces. 2. Management of complaints and returns with clear and solution-oriented communication. 3. Collaboration on reporting and improving customer communication. Support pre-sales and post-sales customer service on marketplaces by responding to customer inquiries regarding products, delivery timelines, and shipments. Assist in managing complaints and returns, ensuring clear and solution-oriented communication. Monitor marketplace reputation dashboards daily and flag critical incidents to the responsible team. Monitor customer messages and tickets on portals, forwarding them to relevant departments (logistics, sales, finance) as needed. Support the sending of order-related information (tracking numbers, invoices, status updates). Collaborate on compiling simple customer service reports (e.g., ticket volume, average response time, most common inquiries). Participate in team meetings, providing customer feedback and suggestions for improving communication. Employment Type: Full-time, CLT Permanent Contract Compensation: R$1.000,00 - R$1.300,00 per week Benefits: * Meal Allowance * Transportation Allowance Work Location: On-site
