TECHNICAL CONSULTANT - RENAULT POUSO ALEGRE

Description

Job Summary: This professional handles customer service, managing appointments, confirming services, monitoring service progress, and ensuring customer satisfaction from start to finish. Key Highlights: 1. Customer service focused on satisfaction and efficiency. 2. End-to-end management of customer service and vehicle-related services. 3. Additional sales opportunities and customer retention. The professional provides customer service with a focus on satisfaction and efficiency, planning the daily workload and alerting the Service Manager when support is needed during peak periods. Gathers information about scheduled appointments—including customer profiles, time slots, and requested services—to ensure proper organization and scheduling. Manages service time by prioritizing scheduled customers, returning customers, walk-ins, and priority groups (seniors, persons with disabilities, pregnant women, nursing mothers, and children). During service interactions, confirms symptoms/complaints, performs damage checklists, protects the vehicle, registers information in the dealership's system, and identifies additional sales opportunities (accessories, Mopar services, vehicle detailing, bodywork, etc.). Converts pre-orders into service orders, checks for recalls or technical updates, registers estimates in the Dealer Management System (DMS), and verifies customer and vehicle registration data. Monitors ongoing services, anticipates potential delays, and negotiates with customers as necessary. Routes unauthorized estimates to the Service Manager and participates in the Delivery Preparation process—scheduling delivery times and organizing documentation. Explains completed services, charges incurred, and replaced parts to the customer, accompanies them through payment, and hands over the vehicle key. Informs customers about appointment channels, satisfaction surveys (SMD and CSI), and advises on future services to promote customer retention and satisfaction. Minimum Education: High School Diploma (Secondary Education) Driver's License: Class B * STUDENT SCHOLARSHIP * DENTAL PLAN * MEAL ALLOWANCE * DAY OFF * MEDICAL PLAN * TRANSPORTATION ALLOWANCE * LIFE INSURANCE