Centralize operational ICT governance, ensuring efficient management of contracts, suppliers and budgetary control within the Information Technology area, as well as coordination of telecommunications, administrative and microcomputer fronts, to ensure regulatory compliance, efficiency in IT services to users and cost control. **Responsibilities and duties** * Coordinate Telecommunications and Microcomputer teams, observing service priorities and performance targets. * Manage the complete lifecycle of microcomputer equipment (desktops, notebooks, peripherals, printers, UPSs, scanners, smartphones and tablets), ensuring traceability and compliance. * Supervise and maintain the IT asset inventory, ensuring all devices are registered, labeled, located and with updated status. * Follow policies for device, network and peripheral usage, access and security, guiding users and teams on correct utilization. * Monitor and maintain control over contracts with providers of microcomputer services, telecommunications, voice/data and technical support, ensuring SLA compliance, quality and cost optimization. * Implement and monitor ICT governance processes, covering standards, audits, performance indicators (KPIs), automation of routines and management reports. * Coordinate environment standardization and deployment automation (images, policies, scripts, UEM tools, remote software and patch distribution). * Collaborate with Information Security, ensuring endpoint protection (notebooks, desktops, mobile devices) and implementation of access control policies, antivirus and encryption. * Monitor budgets and operational costs, conducting cost-benefit analyses, contract optimization and planning investments in hardware, software and licensing. * Ensure quality and agility in user support, supervising field and remote technical support, tracking metrics such as SLA, TMA, TMR and user satisfaction. * Lead continuous improvement and technological innovation projects in the microcomputer and telecommunications areas, promoting automation, reduction of rework and increased team productivity. * Ensure complete and up-to-date technical and administrative documentation of the area (contracts, assets, suppliers, warranties, procedures and operational logs). * Guarantee availability, performance and security of infrastructure environments related to microcomputing and telecommunications, both on-premise and cloud-based. * Perform other related activities according to the strategic direction of IT and organizational needs, maintaining alignment with company values and principles. **Requirements and qualifications** * Experience in technical support, microcomputing, asset management, user support and/or telecommunications. * Completed degree in Computer Science, Computer Engineering, Information Systems, Computer Networks or similar IT courses. For **30 years** operating in the transportation market, we are aware of our commitment across multiple spheres—social, environmental, and economic. We strive to convey this understanding to our team so they can develop to their fullest potential and every employee feels proud to carry Expresso São Miguel's values beyond our gates—with respect and integrity. Expresso São Miguel has more than **180 units, 2,800 vehicles, and 10,000 direct and indirect employees**. Expresso São Miguel’s entire structure is dedicated to less-than-truckload freight transport, giving us the largest presence throughout the South and Southeast regions of Brazil. But we are not just trucks, equipment or awards—we are not merely a carrier; we are people making a difference every single day in the freight logistics service sector. That's our way! From the beginning, we have been driven by our DNA, always developing actions to preserve the essence of having innovative management, operation, expansion, development and growth processes. Since the start of our operations, we have cared about the impact our services have on the environment and society. That’s what it means to be Expresso São Miguel! Just entering the job market and want to hit Play on your career? **Check out our internship program: https://playnacarreiraesm.gupy.io/** Already experienced and ready to accelerate your career? **Check out our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to People with Disabilities (PwD)**