Description: * High school diploma required; * Knowledge of customer service, payroll, time cards, and logistics will be considered a plus. Hold daily, weekly, and monthly meetings with portfolio clients to understand each carrier’s specific goals and needs; Analyze journey, productivity, adherence, and correction indicators, ensuring accuracy and quality in deliveries; Develop diagnostics, identify bottlenecks, and build strategic action plans; Act with firmness, balance, and effective communication in high-pressure situations, maintaining trust-based relationships with managers; Deliver performance and indicator presentations to clients’ BI teams and executive leadership; Train new operational staff, ensure process standardization, and monitor the team’s technical development; Conduct frequent audits to ensure compliance and delivery quality; Propose continuous improvements to processes, documentation, workflows, and performance; Represent the company professionally, with emotional intelligence and ethics at all touchpoints. 2512070202191909656