Job Summary: Join an innovative technology multinational seeking a Technical Support I professional to provide customer service and optimize processes in a dynamic and collaborative environment. Key Highlights: 1. Dynamic environment that values employee well-being and growth 2. Work for an award-winning technology multinational recognized by GPTW 3. Focus on innovation, technology, and purpose to transform markets **Join an innovative multinational!** We are a technology multinational specializing in developing strategic intelligence systems and solutions for companies across diverse industries. We operate through Business Units that transform markets by connecting innovation, technology, and purpose. One such unit is the **Opa! Suite**, a platform developed to simplify companies' customer service routines, optimize operational management, and focus on enhancing the customer journey experience. The platform integrates major customer service channels, centralizing interactions with customers, leads, suppliers, and employees within a single environment. With an intuitive interface and unified view, teams gain greater agility, control, and productivity. Powered by artificial intelligence, the Opa! Suite enhances team performance and delivers faster, personalized, and more efficient customer service experiences. If you seek a dynamic work environment that values employee well-being and offers genuine growth opportunities, this is your chance! **We are looking for a Technical Support I to join our team in Chapecó - SC.** **Responsibilities and Duties** * Provide customer service, offering general support and targeted assistance aligned with the specific needs of the team you serve; * Accurately identify and classify completed service requests, associating them with appropriate reasons; * Document and track adjustment requests related to processed data or information, ensuring accuracy and traceability; * Ensure all service requests are correctly routed to the appropriate department based on customer needs; * Document and monitor identified bugs and failures, maintaining continuous and effective communication regarding request status with customers and internal teams; * Collaborate in creating and maintaining internal documentation—including manuals, step-by-step guides, videos, and team instructions—to promote best practices; * Strive to resolve customer requests during the first point of contact, promoting agility and efficiency in service delivery; * Collaborate with related departments to ensure complete and effective resolution of customer requests; * Monitor and adjust daily performance according to key team metrics—such as queue time, customer satisfaction (CSAT), and adherence to company service rules and quality standards; * Perform other duties related to the position. **Requirements and Qualifications** **Education:** * Minimum: Completed high school or currently pursuing undergraduate studies. * Preferred: Undergraduate studies underway in related fields, such as Information Technology, Business Administration, Artificial Intelligence, Business, Accounting, Data Engineering, or other areas relevant to the responsibilities of this role. **Experience:** * Minimum: No prior experience required. * Preferred: 6 months to 1 year of experience in customer service, basic technical support, or administrative roles. Familiarity with support tools, call centers, management systems, or CRM platforms. **Technical Knowledge/Skills:** * Proficiency with computers and technological tools; * Good typing speed and ability to record information quickly and accurately; * Well-developed written communication skills, ensuring clarity and conciseness in interactions; * Articulate verbal communication to convey information clearly; * Basic knowledge of support-related processes and procedures; * Ability to record and organize information clearly and objectively; * Basic data analysis skills and ability to identify inconsistencies; * Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). **Behavioral Skills:** * Strong oral and written communication; * Empathy and patience when interacting with customers; * Organization and attention to detail; * Willingness to learn and adapt quickly to new situations; * Proactivity in identifying and implementing solutions; * Ability to work effectively in a team; * Punctuality in meeting schedules and deadlines; * Active listening to understand customer and colleague needs and expectations; * Efficient time management to prioritize tasks and ensure high-quality deliverables. **Additional Information** * **Breakfast** (optional); * **Free lunch** for employees; * **Daily healthy snack;** * **Transportation allowance**: You are entitled to transportation allowance as stipulated by Brazilian labor law (CLT); * **Dental plan**: Uniodonto (per internal policy); * **Health insurance**: Unimed (per internal policy); * **Education assistance** (per internal policy); * **Career development and advancement program** (per internal policy); * **Performance-based bonus** (per internal policy); * **Workplace gymnastics;** * **Rest area;** * **Birthday day off;** * **Partnerships** with: Universities; Language schools; Ótica Berlim; Deatec; CPO Clínica Psicológica do Oeste. **Hello, we are the IXC Softers!** Now you’ll learn how the IXC Soft giant operates. To begin, we’d like to share that IXC Soft is **a multinational system development company**, focused on building strategic intelligence tools for businesses across various sectors. And it’s right here where the magic happens. **Our objective is clear:** We aim to help entrepreneurs make decisions that make a difference in negotiations and demand management. How do we achieve this? Through hard work, dedication, study, and light moments throughout the process. Our **headquarters is located in Chapecó/SC**, occupying an area exceeding 9\.000 m². We also have a branch in **Campina Grande/PB**, currently experiencing rapid growth. We count on top professionals to sustain our continued upward trajectory. Among our solutions, we already serve clients in over 20 countries via Wispro—a solution acquired from Argentina, which contributes to IXC Soft’s international expansion. We seek to build a team composed of professionals committed to continuous learning—becoming increasingly competent and continuously driving their career growth and results. **What are the core values of every IXC Softer?** We aspire to grow and stand out, making our work and solutions even more profitable. To achieve this, we invest in professional training, value people, and act responsibly toward society and the environment. Therefore, IXC Soft offers a wide range of benefits within a **diverse, collaborative, and welcoming environment**. We believe happy people work better and with greater motivation. We are already a team of over 500 IXC Softers, bringing together diverse talents and leveraging cutting-edge technologies, equipment, and software to achieve exceptional results. We are proud to be a **GPTW award-winning company**, and ranked among the Top 30 Best Companies to Work for in Santa Catarina in 2024/2025\.
João Silva
Indeed · HR
João Silva
Indeed · HR
