Job Summary: We are seeking a Technical Support I to provide exceptional customer support, respond to inquiries, resolve issues, and ensure customer satisfaction at an innovative fintech. Key Highlights: 1. Dynamic environment with practical ideas and real-world challenges. 2. Real opportunities for employee growth and well-being. 3. Focus on innovation, technology, and purpose. **Join an innovative multinational!** We are a system development company focused on creating strategic intelligence tools for businesses across various sectors, where innovation happens every day! We operate through Business Units that transform markets by connecting innovation, technology, and purpose. ModoBank is one of our business units—a fintech focused on Pix-based payment solutions. Our purpose is to simplify corporate financial management with agility, innovation, and technology! Here, you’ll find a dynamic environment with practical ideas and real challenges that directly impact our customers. If you want to work in a dynamic environment that values employee well-being and offers real growth opportunities, this is your chance! **We are looking for a Technical Support I to join our team in Chapecó - SC.** **Responsibilities and Duties** * Provide exceptional support to ModoBank customers by responding to inquiries, resolving issues, and ensuring customer satisfaction; * Handle and log calls, emails, and chat messages, ensuring fast and effective response times; * Identify, document, and track recurring issues, collaborating with the development team for long-term resolutions; * Provide clear guidance and accurate information about ModoBank’s products and services; * Assist customers in navigating and using financial applications and platforms, ensuring they understand available features; * Collaborate closely with internal teams to effectively resolve customer issues; * Participate in continuous improvement of support processes by suggesting enhancements and assisting in developing self-service resources. **Requirements and Qualifications** * Customer support experience, preferably within a financial institution, fintech, or related company; * Strong oral and written communication skills; * Ability to effectively solve problems; * Knowledge of financial products and services—including digital banks, credit cards, loans, etc.—is a plus; * Proactive attitude, conflict resolution skills, and patience are essential for handling challenging support situations; * Basic technical knowledge to assist customers with technology-related issues, such as mobile apps and online platforms. **Additional Information** * **Breakfast** (optional); * **Free lunch** for employees; * **Daily healthy snack;** * **Transportation allowance**: You are entitled to transportation vouchers as stipulated by the CLT; * **Dental plan** Uniodonto (per internal policy); * **Health plan** Unimed (per internal policy); * **Education assistance** (per internal policy); * **Career and Development Plan** (per internal policy); * **Workplace gymnastics;** * **Rest area;** * **Birthday day off;** **Hello, we are the IXC Softers!** Now you’ll learn a bit about how the giant IXC Soft operates. To begin, we’d like to share that it is **a multinational system development company** focused on building strategic intelligence tools for businesses across diverse industries. And here is where the magic happens. **Our goal is clear:** We aim to help entrepreneurs make decisions that can make a difference in negotiations and demand management. How do we achieve this? Through hard work, dedication, study, and light moments throughout the process. Our **headquarters is located in Chapecó/SC**, occupying an area of over 9,000 m²; we also have a branch in **Campina Grande/PB**, currently experiencing rapid growth. We count on top professionals to sustain our continued ascent. Among our solutions, we already serve clients in more than 20 countries through Wispro—an Argentine solution acquired by IXC Soft, contributing to the company’s internationalization. We seek to build a team composed of professionals committed to continuous learning—becoming increasingly competent and continuously driving their career growth and results. **What are the values of each IXC Softer?** We strive to grow and stand out, making our work and the solutions we offer even more profitable. To achieve this, we invest in professional training, value people, and act with social and environmental responsibility. That’s why IXC Soft provides a wide range of benefits within a **diverse, collaborative, and inclusive environment**. We believe happy people work better and with greater motivation. We are already a team of over 500 IXC Softers, bringing together diverse talents and leveraging the best technologies, equipment, and software to achieve exceptional results. We are proud to be a **GPTW award-winning company**, and we rank among the top 30 best companies to work for in Santa Catarina in 2024/2025.
João Silva
Indeed · HR
João Silva
Indeed · HR
