**Work model:** 100% remote **Schedule:** 5:40 PM to 12:00 AM (6-day workweek with 1 day off per week and 1 Sunday off per month) **Breaks:** 1 break of 20 minutes and 2 breaks of 10 minutes each **Salary:** BRL 1,579.20 + **Night shift allowance** **Cost-of-living allowance:** BRL 300.00 **Meal voucher:** BRL 10.96 per working day **Responsibilities** Conduct telephone customer service, ensuring clear and courteous communication. Identify and effectively resolve customers’ needs and issues. Maintain accurate records of customer interactions in our system. Collaborate with the team to continuously improve processes and customer satisfaction. Provide information about products and services, as well as conduct sales. **Requirements** Completed high school education; Strong verbal and written communication skills; Ability to interact empathetically, calmly, and professionally with diverse customer profiles; Proactivity and problem-solving focus; Organization, responsibility, and ability to work both independently and as part of a team; Access to a computer or laptop and stable internet connection. Job type: Full-time CLT employment Compensation: BRL 1,525.00 – BRL 1,579.20 per month Benefits: * Internet allowance * Remote work * Meal voucher Experience: * Telemarketing (Mandatory)