**We are looking for a Customer Success Analyst!** Are you passionate about creating value for customers, building long-term relationships, and ensuring every experience is a success? Then this opportunity is for you! **Your mission will be:** Ensuring our customers get the maximum value from the company's products and services, promoting satisfaction, engagement, and long-term retention. From onboarding to continuous follow-up, you will be the trusted point of contact guaranteeing the success of each customer. **On a daily basis, you will:** * Guide new clients during the initial phase, ensuring a smooth implementation and efficient use of essential features; * Maintain regular contact with clients, monitoring solution usage and understanding their needs to identify growth opportunities; * Provide training sessions, webinars, and educational content to support the customer journey; * Monitor key metrics such as **churn**, **NPS**, and **adoption rates**, identifying improvement opportunities and ways to increase satisfaction; * Collaborate with internal teams to quickly resolve technical or usability issues; * Identify and communicate **upsell** and **cross\-sell** opportunities, adding even more value to the customer; * Work on **customer retention and cancellation handling**, always seeking to reverse situations and strengthen relationships; * Monitor and lead **POCs (proofs of concept)** in partnership with other departments. **We are looking for someone who is:** Communicative, empathetic, organized, and strongly focused on results and customer experience. **Differentiator:** Knowledge or education in law. If you enjoy working in a team, constantly learning, and seeing firsthand the impact of your work on customer satisfaction—we want to meet you!