**Join an innovative multinational!** We are a technology multinational that develops strategic intelligence systems and solutions for companies across diverse industries, operating through Business Units that connect innovation, technology, and purpose. The **IXC Provider** is one of our key Business Units and a reference in solutions for managing **internet and telecommunications service providers**, offering an integrated platform that automates operational, administrative, and financial processes—delivering greater efficiency and control to providers of all sizes. We are the **market leader in Brazil’s largest internet service provider ecosystem**, recognized as the best management system for ISPs and the **industry’s most awarded software**, according to RTI Magazine. Following our merger with the Argentine company **Wispro**, we expanded our international presence across Latin America. We believe technology only makes sense when it delivers **real impact on businesses and people**. That’s why we offer a dynamic, collaborative, and results-oriented environment with genuine opportunities for learning, innovation, and growth—including within an international context. **We are seeking a Technical Support I** to join the **IXC Provider** team, based in **Chapecó \- SC**, contributing to the evolution of the internet service provider market in Brazil and Latin America through technology. **Responsibilities and duties** * Provide customer support, delivering general assistance and addressing specific demands of the assigned team; * Accurately identify and classify completed support interactions, associating them with appropriate reasons; * Document and track adjustment requests related to processed data or information, ensuring accuracy and traceability; * Ensure all support interactions are correctly routed to the appropriate department, based on the customer’s stated needs; * Document and monitor identified bugs and failures, ensuring continuous and effective communication regarding request status to both customers and internal teams; * Collaborate on the creation and maintenance of internal documentation—including manuals, checklists, videos, and team guidelines—to promote the dissemination of best practices; * Strive to resolve customer requests during the first point of contact, promoting agility and efficiency in support delivery; * Collaborate with related departments to ensure complete and effective resolution of customer requests; * Monitor and adjust daily performance according to key team metrics—such as queue time, customer satisfaction (CSAT), and adherence to support rules and company quality standards; * Perform other duties related to the position. **Requirements and qualifications** **Education:** * Minimum: Completed high school or currently pursuing higher education. * Preferred: Currently enrolled in a higher education program in related fields—such as Information Technology, Administration, Artificial Intelligence, Business, Accounting, Data Engineering, or other areas aligned with the role’s responsibilities. **Experience:** * Minimum: No prior experience required. * Preferred: 6 months to 1 year of experience in customer service, basic technical support, or administrative roles. Familiarity with support tools, call centers, management systems, or CRM platforms. **Technical knowledge/skills:** * Proficiency with computers and technological tools; * Strong typing skills and ability to record information quickly and accurately; * Well-developed written communication, ensuring clarity and conciseness in interactions; * Articulate verbal communication to convey information clearly; * Basic understanding of support-related processes and procedures; * Ability to record and organize information clearly and objectively; * Basic data analysis skills and ability to identify inconsistencies; * Fundamental knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). **Behavioral skills:** * Strong oral and written communication; * Empathy and patience when interacting with customers; * Organization and attention to detail; * Willingness to learn and adapt quickly to new situations; * Proactivity in identifying and implementing solutions; * Ability to work effectively in a team; * Punctuality in meeting schedules and deadlines; * Active listening to understand customer and colleague needs and expectations; * Efficient time management to prioritize tasks and ensure high-quality deliverables. **Additional information** * **Breakfast** (optional); * **Free lunch** for employees; * **Daily healthy snack;** * **Transportation allowance**: You are entitled to transportation vouchers as stipulated by Brazilian labor law (CLT); * **Dental plan**: Uniodonto (per internal policy); * **Health insurance**: Unimed (per internal policy); * **Education assistance** (per internal policy); * **Career development and growth plan** (per internal policy); * **Performance-based bonuses** (per internal policy); * **Workplace gymnastics;** * **Rest area;** * **Birthday day off;** * **Partnership agreements** with: Universities; Language schools; Ótica Berlim; Deatec; CPO Clínica Psicológica do Oeste. **Hello, we’re the IXC Softers!** Now you’ll get a glimpse into how the IXC Soft giant operates. To begin, we’d like to share that IXC Soft is **a multinational systems development company**, focused on building strategic intelligence tools for businesses across various sectors. And here, the magic happens. **Our objective is clear:** We aim to help entrepreneurs make decisions that truly impact negotiations and demand management. How do we achieve this? Through hard work, dedication, study, and light moments throughout the process. Our **headquarters is located in Chapecó/SC**, occupying an area exceeding 9\.000 m². We also have a branch in **Campina Grande/PB**, currently experiencing strong growth. We count on top-tier professionals to sustain our upward trajectory. Among our solutions, we already serve clients in over 20 countries—thanks to Wispro, the Argentine solution acquired by IXC Soft, which has been instrumental in our international expansion. We seek to build a team of professionals committed to continuous learning—becoming increasingly competent while continuously driving their career and performance growth. **What are the core values of every IXC Softer?** We aspire to grow and stand out, making our work and the solutions we provide even more valuable. To achieve this, we invest in professional development, value humanity, and act with social and environmental responsibility. That’s why IXC Soft offers a wide range of benefits in a **diverse, collaborative, and inclusive environment**. We believe happy people perform better and stay more motivated. We now comprise over 500 IXC Softers—bringing together diverse talents and leveraging cutting-edge technologies, equipment, and software to achieve exceptional results. We’re proud to be a **GPTW-certified award-winning company**, ranked among Santa Catarina’s Top 30 Best Companies to Work For in 2024/2025\.
João Silva
Indeed · HR
João Silva
Indeed · HR
