Description: * Academic background in progress or completed in technical technology areas such as Computer Science, Systems Analysis and Development; * Possess analytical skills, critical thinking and problem-solving ability; * Professional with a proactive profile; * Ease in dealing with people; * Good verbal and written communication. You will stand out if: * Experience in customer service and technical support; * Intermediate experience with SQL. * Provide technical support to internal users and customers, solving issues related to hardware and software; * Perform incident analysis and identify effective solutions, ensuring customer satisfaction; * Configure and keep information technology systems and equipment up to date; * Document support calls and create technical reports to improve internal processes; * Provide guidance to customers on system-related questions; * Execute queries and reports via SQLServer database. 2510270202221772049