Customer Success Analyst

Description

Job Summary: Direct involvement in customer portfolio management, ensuring retention, relationship building, and results, with emphasis on post-sales support, negotiation, and customer recovery. Key Highlights: 1. Customer portfolio management and retention 2. Focus on relationship building and post-sales support 3. Customer recovery and negotiation **Responsibilities:** * Direct involvement in customer portfolio management, ensuring retention, relationship building, and results; * Leading the onboarding process and post-sales follow-up; * Portfolio management focused on retention and reduction of delinquency; * Negotiation with customers (overdue installments, credit, and continuity); * Proactive customer contact for follow-up and relationship strengthening; * Management and submission of bids, including strategic guidance to customers; * Analysis of consortium groups and definition of optimal strategies; * Delinquency control per administrator; * Reactivation of shares and customer recovery; * Support to customers and internal teams; * Assistance in billing processes; * Oversight of invoices, assemblies, and related operations; * Contact with canceled customers to re-engage and explore new opportunities. **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Management Processes, Marketing, or related fields; * Prior experience in customer service, post-sales support, retention, or collections. **Desirable:** * Experience with consortia, credit, or the financial market; * Experience in Customer Success or portfolio management; * Practical experience in delinquency negotiation and retention; * Knowledge of CRM and customer management systems; * Basic understanding of financial and credit analysis; * Knowledge of retention and loyalty strategies **Incentive Package:** * Meal Allowance – BRL 300.00. * Health Plan – TEM Saúde – Easy access to medical appointments, discounts at pharmacies, dental care, and an extensive network of partners. * Psychological Support – Psychological consultations under special conditions, reinforcing our commitment to your emotional well-being and daily balance. * TotalPass – Gyms, studios, and wellness services to maintain high physical and mental performance. * MediQuo – 24/7 telemedicine for quick consultations, medical guidance, and greater convenience, wherever you are. * Financial Education – Courses and content to help you organize your finances, plan your future, and make more secure decisions. * Redesul University – Internal development platform featuring learning paths, strategic training, and content focused on professional growth and career acceleration. * Pet-Friendly Company – Bring your pet and enjoy a light, human-centered environment with modern culture.