FWA Operator

Description

Job Summary: An FWA Operator collects geographic information, maintains services, retrieves equipment, updates customer registries, clarifies doubts, and negotiates debts—ensuring uninterrupted service. Key Highlights: 1. Geographic information collection and customer registry updates. 2. Basic technical support and resolution of FWA connectivity issues. 3. Opportunity for debt negotiation and service reactivation. **Job Description** We are seeking an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment upon cancellation, and update customer registries with data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for continued FWA service. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Your typical day:** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to this position, according to departmental needs and leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, and provide basic technical support for resolving connectivity and performance-related issues; * Deliver payment slips to customers, when required; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries, when required; * Visit registered addresses to negotiate debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registry updates; * Upon service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form, where applicable. **What we seek for this opportunity:** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city's geography; * Customer service experience. **Preferred qualifications:** * Defensive driving skills; * Proficiency with Google tools (Sheets, Docs). **Other requirements:** * Class A or AB driver’s license (permanent) * Willingness to travel. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you’re the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at higher education institutions.